❓ Frequently Asked Questions
1. Do you offer OEM/ODM service?
Yes, we have rich experience in offering OEM/ODM services, including design services and buyer label options.
2. How long is the sample lead time?
The sample lead time is typically 3-10 days depending on the complexity of the design.
3. Can the price be cheaper?
The price depends on your demand (shape, size, and quantity). Large orders usually qualify for better pricing.
4. Why do you charge a sample fee?
We need to order materials for customized designs, cover printing/embroidery costs, and pay our designers. The fee ensures dedicated development until the sample is perfect.
5. What are your payment terms?
We typically require a 30% deposit via T/T, with the balance cleared after the order is finished.
6. How do you handle shipping for different order sizes?
For smaller goods, we use couriers like FEDEX or DHL. For large shipments, we offer sea freight options through our forwarder or yours.
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