❓ Frequently Asked Questions
1. Who are we?
We are a professional factory based in Guangdong, China. We serve a global market including South America (20%), Eastern Europe (20%), Western Europe (20%), North America (13%), Africa (12%), Northern Europe (10%), and Southern Europe (5%). Our team consists of approximately 50 dedicated professionals.
2. How do we control the quality?
Quality is our priority. We always provide a free pre-production sample before mass production. Additionally, we conduct a final inspection before shipment through our dedicated independent quality inspection line.
3. What can you buy from us?
We offer a wide range of pet products including Dog Collars, Dog Leashes, Dog Harnesses, Dog Leads, and other OEM pet accessories. We accept customized orders with a low MOQ of 10pcs for logo and design.
4. What is the lead time for orders?
Typically, the lead time is between 7 to 15 days. Please note that the exact time may vary depending on the specific order quantity.
5. Which payment methods are accepted?
For your convenience, we accept PayPal, T/T Bank Transfer, and Western Union.
6. What about your after-sales service?
We track every order until the client receives the goods and provide follow-up for feedback. If you have any doubts or issues with our products, you can contact us anytime for the best possible solutions.
CT Pet
