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Frequently Asked Questions
Are you a factory or trading company?
We are a major trading company with our own specialized factory for producing high-quality pet supplies. ODM and OEM customization services are fully available.
Can I get some samples?
Yes, sample orders are welcome. Samples are typically delivered within 10 days, and the cost will be fully refunded when you place a bulk order.
How about the shipping cost?
For smaller orders, we use express services like FedEx or DHL at competitive rates. Larger orders are arranged via sea freight. Please provide your quantity for a detailed shipping quote.
How do I customize my own product?
Simply contact us with your ideas. For custom logos, please provide the design in PDF, AI, or PNG format, and we will provide a digital mockup for your approval.
Can I visit your facility and showroom?
You are warmly welcome to visit us at any time. We maintain spacious showrooms and offices that are conveniently located near major transport hubs including airports and train stations.
What is the standard production lead time?
Standard production varies by quantity but typically ranges from 15 to 30 days. We strive to maintain a high production capacity of 500,000 pieces per year to ensure timely delivery.
CT Pet
