❓Frequently Asked Questions
Are you a factory or trading company?
We are a leading pet supplies provider with integrated trading services and our own manufacturing facility. ODM and OEM customization options are fully supported.
Can I get some product samples?
Yes, sample orders are welcome. They are typically delivered within 10 days, and the sample costs are refundable upon placing a bulk order.
How are shipping costs calculated?
For smaller orders, we use express services like FedEx or DHL at competitive rates. Larger shipments are arranged via sea freight. Please provide your quantity for a detailed shipping quote.
How can I customize my own pet products?
We offer comprehensive OEM/ODM services. Simply share your ideas or provide your logo in PDF, AI, or PNG format, and we will create a digital mockup for your review.
Is it possible to visit your showrooms?
You are warmly welcome to visit us. We maintain several spacious showrooms featuring our latest collections, conveniently located near major transport hubs for easy access.
What is your annual production capacity?
Our facility is equipped to handle large-scale demands, with a current production capacity of approximately 50,000 pieces per year for our pet collar lines.